Digital tickets are now in use for matches in Aviva Stadium. We have compiled the following Frequently Asked Questions as a guide on how to use digital tickets on your mobile device.
I’ve added my ticket to my mobile wallet. Why does it not have a barcode?
Your ticket is NFC enabled, meaning you can just tap your ticket from your mobile wallet at the turnstile for entry. No barcode is required.
I have added my ticket to my Apple Wallet, but it is now saying ‘Pass Disabled’?
This means the email address used on your Apple ID has been previously linked to a Ticketmaster account that is using a different email to your IRFU account. You just need to scan the barcode from your IRFU account rather than using the Apple Wallet ticket.
I can’t see the Add to Wallet button in my account?
Try turning your phone on its side and scrolling down. This is usually as a result of the zoom settings on your phone
How do I gain entry using my Apple wallet ticket?
- Locate your ticket in the Apple wallet.
- You will see a ‘hold near reader’ message, meaning you can tap the pass at the entry point if you see a contactless symbol (iPhone 6 onwards are NFC compatible).
How do I gain entry using my Google Wallet ticket?
- Locate your ticket in the Google Wallet app.
- If your device is not compatible, you will see a rotating barcode which will need to be scanned.
- If you see a ‘hold to reader’ message, you can present your phone to the contactless entry point.
- Depending on which brand and model of Android phone you are using, the NFC antenna may be located in different positions. If you are unsure, you may need to try the top, middle or bottom of your device.
My Mobile wallet/NFC/contactless isn’t working, how do I access my ticket’s barcode?
iPhone
- Log in to your IRFU Account Manager and find your tickets in My Events
- Scan the rotating barcode at the turnstile for entry
Android
- View your ticket in Google Wallet
2. Tap Show code
3. You’ll be presented with your SafeTix rotating barcode. Scan this at the turnstile for entry.
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I can’t access my package tickets in the Ticketmaster app, what should I do?
Your package tickets for the upcoming Autumn Nations Series games will not be available on Ticketmaster app, package tickets are only available on IRFU Account Manager.
My ticket is scanning invalid on the turnstile scanner. What do I do?
If you have received your ticket as a transfer from someone else, please ensure that you are accessing the ticket from your own account and not using a screenshot or the original purchaser’s version of the ticket. Log in to your own Ticketmaster account on IRFU Account Manager page and use the barcode for entry.
If you have already transferred your ticket to someone else, your original ticket is no longer valid for entry.
Can mobile tickets be scanned through a screen protector?
Yes – there should be no issue using a phone that has a clear screen protector.
What happens if my barcode doesn’t scan properly?
We recommend turning your screen brightness to the highest setting. If that doesn’t work, your ticket can be validated by having the event staff manually enter your ticket number directly into the scanner.
Can I use a screenshot of my ticket?
No, screenshots will not get you in. A mobile ticket must be provided either within the mobile website or within your mobile wallet to gain entry. Additionally, you’ll not be able to transfer tickets using a screenshot.
What if my phone breaks, dies, or is lost/stolen before I arrive?
If you lose your phone, have a cracked screen, or run out of battery – no problem. Simply visit the Ticketmaster kiosk at the Aviva Stadium upon arrival. Have your ID handy and we can issue you a printed ticket.
How do I access multiple tickets on my phone?
If you have guests and multiple tickets on your phone when you arrive, swipe to navigate between them and scan/tap each one in turn.
Can I use a printed ticket for entry?
Print-at-home tickets will not be available as an option for the Autumn Nations Series. Mobile tickets are fully digital and only accessible on your mobile device. Printouts and screenshots will not be accepted at entry.
I didn’t accept my ticket transfer in time. What do I do?
Please go to the Ticketmaster kiosk at the Aviva Stadium with proof of ID to receive your ticket.